Button Text
Introduction to Product StrategyChapter 1
Why use the Product Strategy Playbook?
Chapter 2
About the Product Strategy Framework
Chapter 3
Pillar One — The Customer
Chapter 4
Pillar Two — The Product
Chapter 5
Pillar Three — The Company
Chapter 6
Pillar Four — The Competition
Chapter 7
Real-life Example: Kijiji Autos Mobile App
Chapter 8
Assessing your Results
Chapter 9
Entering the Market
Chapter 10
The Death of the MVP
Chapter 11
Putting it into Practice
ConclusionAbout the AuthorAbout Product Faculty
CHAPTER 3

Pillar One — The Customer

Want to download the PDF version?
Get it

As mentioned in the previous section, you must evaluate your product strategy’s viability against 4 pillars: Customer, Product, Company and Competition.

The first, and the most important pillar is the Customer Pillar. There are 3 elements within the Customer Pillar that you must evaluate:

  1. Segments
  2. Retention
  3. Customer Pain

Segments

Overview

The focus of this element is to evaluate the size and growth of the customer segments you are targeting.

Why is this important?

It doesn't matter how great your product is, or how fast you iterate. The market you’re in will determine a significant part of your growth.

Retention

Overview

The focus of this element is to evaluate how often users will actually use the product.

Why is this important?

Strong retention is a prerequisite for growth for both B2B and consumer products. You need to develop a hypothesis on the organic frequency of how often the product will be used.

Customer Pain

Overview

The focus of this element is to evaluate the magnitude of your users' pain that your product is solving for.

Why is this important?

The bigger the pain that your product is solving, the more your customers will want to buy and use your product.

Get a copy of this playbook in PDF format.

Prefer to keep this playbook handy for future reference, save it to your desktop, or read it offline?
Enter your email and get a copy.

Product Faculty © 2021

Get a copy of this playbook in PDF format.

Prefer to keep this playbook handy for future reference, save it to your desktop, or read it offline?
Enter your email and get a copy.